Refund policy

Return & Refund Policy (14 Days)

Thank you for shopping with us. If you are not completely satisfied with your purchase, we are here to help.

Returns
You have 14 days from the date you receive your item to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The item must be in its original packaging.

  • You must provide a receipt or proof of purchase.

Non-Returnable Items
Certain types of items cannot be returned, such as:

  • Gift cards

  • Downloadable software products

  • Personal care items

  • Perishable goods

Refunds
Once we receive your returned item, we will inspect it and notify you that we have received your return. We will also inform you of the approval or rejection of your refund.

If your refund is approved, we will process it and a credit will automatically be applied to your original method of payment within 5–10 business days, depending on your payment provider.

Shipping Costs

  • Customers are responsible for return shipping costs, unless the item was defective or incorrect.

  • Shipping costs are non-refundable.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos so we can resolve the issue quickly.

Contact Us
If you have any questions about returns or refunds, please contact us at:
Email: pavosilver.eg@gmail.com